Image Compare Support
Find steps for comparing images and resolving common import or export problems.
If an image will not open
- Select the image again using Android's photo picker or file picker.
- Try JPEG, PNG, or WebP. HEIC, HEIF, and similar formats depend on your device's decoder. RAW files are not supported. Animated images display their first frame.
- If an image is larger than 200 MB or 200 megapixels, reduce it before selecting it.
If display or export fails
- If you see a memory warning, close other apps or choose a smaller export size.
- If saving fails, check available storage and choose Photos or Files again.
- Restarting your device and selecting the images again may resolve a temporary problem.
Deleting comparison data
Clear the current comparison or delete a saved comparison from its list. Neither action removes the original photos or files. Only app-stored copies that are no longer used by another comparison are cleaned up.
Uninstalling Image Compare deletes comparisons and copies stored by the app. Exported images remain, so remove them from Photos or Files if you no longer need them.
Contact
If the steps above do not help, tell us your Android version, image format, the action you tried, and any error message. Please do not send the image itself or screenshots containing personal information unless needed.
FAQ
Will deleting a comparison remove my original photo?
No. Image Compare does not change or delete original images. It cleans up its private copies only when no other comparison uses them.
Why will my HEIC or HEIF image not open?
Support depends on your device's image decoder. If it cannot open the file, convert it to JPEG or PNG and select it again.
Contact
For questions about Image Compare, please contact CAEN Inc. by email.