Water Reminder Support
Check these steps if you need help with Water Reminder.
Reminders are missing or delayed
- In the app, open Reminders and check that reminders are enabled.
- Check that Android notifications and the Water reminders notification channel are allowed for the app.
- Battery-saving settings or device-maker controls may delay reminders. The app does not guarantee exact alarm times.
- After force-stopping the app, open it again to restore scheduled reminders.
Backups and moving to a new device
Export a JSON backup from Settings and restore it on the new device. Restoring replaces the records and settings currently on that device. Exported files are not encrypted, so store them somewhere you trust.
Uninstalling removes records and settings stored by the app. Save a backup before changing or resetting your device.
Delete records
Use Delete all data in Settings to remove records and settings from the app. Delete exported files separately from their storage location.
Contact support
If the steps above do not help, email info@caen.co.jp with your Android and app versions and the steps that reproduce the issue. Do not include personal drink records in your email.
Contact
For questions about Water Reminder, please contact CAEN Inc. by email.