PicFormat Support
If you have questions, bug reports, feedback, or requests about PicFormat, please review this page.
Information to Include in Bug Reports
When reporting a bug, please include the following information when possible.
- Your device model
- Your iOS version
- What happened
- Steps to reproduce the issue, if available
FAQ
I cannot select an image.
Select an image from Photos or Files. If an image does not appear, check that it is saved on your device.
The converted image is not saved.
Open iOS Settings > Privacy & Security > Photos and check that PicFormat is allowed to add images to your photo library.
Where is image processing performed?
Image conversion is performed on your device.
Does PicFormat upload selected images?
No. PicFormat does not upload selected images to CAEN servers.
Do I need to create an account?
No. PicFormat can be used without login or account registration.
Contact
For questions about PicFormat, please contact CAEN Inc. by email.