Interval Camera Support
If you have trouble capturing or saving photos, review the information below.
Information to Include When Contacting Us
Report problems or suggestions through Feedback in the app Settings. Email and image attachments are optional, and the submission is sent to Sentry. You can also email info@caen.co.jp with your device model, iOS version and the steps that caused the problem. Photos are not required.
FAQ
Where are captured photos saved?
Each successfully captured photo is saved to Photos on your device. Photos are not kept only inside the app.
Captures are slower than the selected interval
High-quality capture, device performance, lighting, and saving may delay the next photo. For short intervals, try turning off Prioritize High Quality.
Automatic capture stopped unexpectedly
For safety, capture stops when the app enters the background, the camera is interrupted, or a photo cannot be saved. Return to the app and follow the displayed guidance.
I cannot allow Camera or Photos access
Open Interval Camera in the device Settings and allow Camera and photo additions. Browsing, sharing or managing saved photos also requires photo-library read access; add-only access is not enough for those features. If access is limited to selected photos, include the photos you want to use. Also check Screen Time or device-management restrictions.
Contact
For questions about Interval Camera, please contact CAEN Inc. by email.