DeskRecord Privacy Policy
DeskRecord is provided by CAEN Inc. Core processing takes place on your device.
Data on your device
Selected screens, windows, regions, system audio, microphone and webcam input are processed locally and saved as MP4 to your chosen destination. Recordings, audio and device names are not attached to diagnostics. Recording and input follow your start action and Windows permissions.
Crash diagnostics
Release versions use Sentry for crashes and unexpected failures of important operations. Diagnostics may include exception types, numeric error codes, cause relationships, function names and line numbers, OS/app versions, a random installation identifier generated by the SDK, and session/crash aggregation. These are not linked to a name, email address or app account. Private input, file names and paths, documents, media, clipboard contents and authentication information are excluded from diagnostic messages. No screenshots, Replay or private file attachments are collected.
Queued diagnostics may be stored in the app's local Diagnostics folder for retry. IP addresses reach the service during communication. Disabling default PII in the SDK does not by itself guarantee that the server does not store IP addresses or add location information.
Choices and contact
You choose input files, destinations and exports. Files you save or export remain under your control. For support, contact info@caen.co.jp. Include the app version and a description of the issue; avoid sending passwords, private files or recordings unless specifically needed and you choose to share them.
Contact
For questions about DeskRecord, please contact CAEN Inc. by email.