InkanScan Support
If you have questions, bug reports, feedback, or requests about InkanScan, please review this page.
Information to Include in Bug Reports
When reporting a bug, please include the following information when possible.
- Your device model
- Your iOS version
- What happened
- Steps to reproduce the issue, if available
FAQ
How can I get a clean result?
Stamp a red seal on white paper and photograph it in a bright place with minimal shadows or reflections. Leave a small margin around the seal for easier adjustment.
Where is image processing performed?
Seal extraction and transparent PNG creation are performed on your device.
Are captured seal images uploaded?
No. InkanScan does not upload captured or selected images to CAEN servers.
Is Pro a subscription?
No. Pro is a one-time in-app purchase.
Contact
For questions about InkanScan, please contact CAEN Inc. by email.