FolderRelay Privacy Policy
This policy describes FolderRelay, provided by CAEN Inc.
Local processing and storage
Windows Robocopy compares and copies selected folders. Paths, saved profiles, timestamps, the latest 50 runs and logs containing filenames stay local. Choosing a network share communicates with that destination through Windows. Exporting and sharing logs also shares their paths and filenames.
Error diagnostics
Release builds use Sentry to investigate crashes and unexpected failures of important app operations. Diagnostics include exception types, causes, error codes, stacks, operation categories, app/OS versions and build identifiers. The SDK maintains random installation identifiers and startup, exit and crash session information, without linking them to names, emails or accounts.
Diagnostics do not attach copied content, paths, filenames, profile names, shares, logs and command lines. Text that could contain private content is redacted before transmission. The app does not add screenshots, recordings, private attachments, native memory dumps, Replay, advertising, behavioral analytics or a feedback form.
Diagnostics use encrypted transport to Sentry. Unsent events may be cached in local app data and retried. The receiving service sees the connection IP. Windows, Microsoft Store and synchronization destinations you choose follow their own settings and policies.
Support and data management
Manage exported files at their chosen destinations. Local app data can include recovery backups. Preserve data you need before resetting or uninstalling.
Contact details, support messages and diagnostics you choose to email are used for support and investigation. Email info@caen.co.jp with the app/Windows versions and steps, without private files or secrets.
Contact
For questions about FolderRelay, please contact CAEN Inc. by email.