DeskRecord Support
Record your screen, windows or a selected region to MP4.
Supported use and limitations
Protected content, exact HDR color reproduction and repair of incomplete MP4 files after a power loss or forced termination are not guaranteed. Ensure adequate free space at your destination.
Troubleshooting
Restart the app and check your file format, destination permissions and available disk space. Keep original input files and avoid repeated retries after a storage error. Store purchase, installation and refund procedures are handled by Microsoft Store.
Contact
Email info@caen.co.jp with the app name/version, Windows version, error message and steps to reproduce. Use synthetic examples where possible; do not include secrets or private content.
Contact
For questions about DeskRecord, please contact CAEN Inc. by email.